The services you require will be mutually agreed and set out in an agreement on commencement of our services, which we will both sign and have a copy of.

The agreement may be terminated by giving 2 weeks’ notice (except in unforeseen circumstances).

In accordance with Data Protection we will respect your confidentiality.

In the event of poor weather conditions or circumstances beyond our control, we may require to rearrange a visit, but you will be informed at the earliest opportunity and rearrange as soon as possible.

If we are concerned about your health or safety, we  discuss this with you or with your permission a nominated family member.

In the event of a medical emergency, we will contact the appropriate services for help or your GP and also your next of kin.

Payment should be made within seven days of each visit and can be made by cash, cheque or direct debit.

In accordance with our Lone Working Policy our location will be shared with our partner.

We are happy to push wheelchair users as long as they can weight bear and are able to move themselves in and out of the wheelchair.