Coronavirus Policy

COVID-19 is a new illness that affect your lungs and airways.  It's caused by a virus called coronavirus.  The current NHS guidelines are that anyone with symptoms should stay at home for 7 days if you have symptoms.

Common signs of infection include:

Respiratory symptoms, fever, cough, shortness of breath and breathing difficulties.

To prevent spread of this disease we ask that our clients notify us IMMEDIATELY should they experience any symptoms.  Likewise, should either of our staff experience any symptoms, they will self-isolate and all clients will be managed by the non-symptomatic members of staff.

We ask that clients provide us with a list of people we can contact in the event that all staff have to self-isolate, so that we can ask for additional help.

If you do have any symptoms, DO NOT go to a GP surgery, pharmacy or hospital.  Call NHS 111 for further advise.

To avoid catching or spreading Coronavirus:

  • Wash your hands with soap and water often - especially before and after eating, sneezing, using the toilet, changing pads/stomas for AT LEAST 20 seconds.

  • Cover your mouth and nose with a tissue or sleeve - do not cough or sneeze into your hands.  Dispose of tissues immediately in the bin then wash your hands.

  • Avoid close contact with people who are unwell.

  • Don't touch your eyes, nose or mouth if your hands are not clean.

  • Avoid hugging, kissing or shaking hands.

  • Maintain at least 1 meter distance between yourself or anyone who is coughing or sneezing.

Actions we are taking to help control the spread (some of which are our own standard procedures)

  • We carry antibacterial hand gel, antibacterial wipes and spray and gloves & aprons.

  • We carry face masks - if you would prefer us to use these please inform us on arrival.

  • We will bring disposable kitchen rolls (or clean hand towels) at each clients' home for washing our own hands.

In the event of a client self-isolating:

  • We will provide a shopping service which we will drop off any essentials at your door.

  • We will provide companionship and support by telephone.

In the event of a member of staff self-isolating:

  • We will prioritise our clients according to age and medical vulnerability, how much support they have other than our service (eg whether other family members, friends, neighbours, church etc can assist).

  • We will endeavor to support all we can, but clients usual time allocation may be cut shorter to accommodate those most needy.


  • Currently most social groups for older adults have been suspended in Sheffield to help prevent the spread.

  • We recommend not attending any groups or visiting anywhere that is non-urgent such as supermarkets, GP surgeries, hospitals etc.

  • Please inform us if you would like us to cancel any appointments that you currently have booked with us.

  • Please inform us if you have any symptoms by phone before our visit is due.

  • Keep washing your hands.

  • Avoid hugging, kissing and hand shaking.